Running a hotel is hectic and complicated – but it can’t appear that way to a customer. To the customer, everything must run like clockwork; and here we’ve made a list of five things we think it’s important not to overlook when running a hotel. One of the things you might want to look into is getting high-quality hotel furniture that will match your hotel’s interior design.
- Temperature control
Whether your hotel is situated somewhere cold or hot, having a proper hvac design is important to make sure your guests are comfortable inside. While the hotel lobby might want to be especially warm or especially cool to provide the biggest contrast to the outside temperature, guests should be able to control the temperature inside their own rooms – and if someone complains of broken air conditioning it’s important to google best ac repair near me as quickly as possible and get that problem sorted, or you are going to have a very unhappy customer. It is important to set a good impression the moment that the customer steps in by having a cool temperature especially during summer, so it is advisable to hire an expert ac repair technician to inspect and perform preventive maintenance.
- Good laundry service
One of the joys of staying in a hotel is not having to change the bedding or do laundry like sheets and towels. People have high expectations in this area, even more so than they expect other things – so it’s vital that you maintain an efficient, thorough laundry service which always turns in immaculately clean sheets. There are few things worse on a holiday than pulling back your hotel bed covers to find a stain or a hair that makes you doubt the cleanliness of not only the bedding but the entire room – your customers have paid for better!
- Consistent food quality
It’s no good serving someone an exceptional meal on their first night only to be followed by a poor quality breakfast and a distinctly medium dinner the very next day. It’s to be expected that the menu changes seasonally or throughout the week, and even that there will be different chefs, but food should be consistent and high quality every day. Additionally, it’s important to ensure safe and clean food production to keep your customers’ best interests at heart, and you can look at this website to help you plan your kitchen’s cleanliness.
- Quick customer service
There are few things more frustrating when staying in a hotel than being unable to get hold of any staff. Every customer request or query should be treated as if it is urgent, and accurate, friendly answers should always be provided. Customers value hotel staff not just for looking after their accommodation and waiting on them, but additionally for the knowledge of the area and ability to point them in the right direction on their holiday. Providing this kind of service is part of being a good hotel and will guarantee happy customers who are likely to return!
- Easy client management
It’s all too easy to forget the staff when you’re so focused on looking after your customers, and it is important that the customer comes first – but when life is made easy for the staff, this often trickles down to the customer because it makes it easier for the staff to attend quickly and efficiently to their needs. Especially if you’re running a large hotel, it’s really important to have an efficient, intuitive customer management software in place to enable the staff to keep track of which customers are staying in which rooms and respond to any queries or requests in a timely manner, as well as being better able to keep track of billing.
Running a hotel is complicated and difficult, but ultimately you are providing a service and it’s important to ensure all of the above issues are taken care of to guarantee your guests a great stay.