When it comes to hotel management, executives are responsible for overseeing many aspects of their business. Though the job can present different challenges daily, one of your most important duties is to ensure that your patrons are happy with their stay.
If you take extra measures to let your guests know that you care, they will be more likely to choose your hotel in the future. Customer reviews indicate that after hotel cleanliness, management and staff friendliness are essential to their overall satisfaction. Happy guests may leave glorious reviews on your website and recommend your hotel to their family and friends.
The following are notable ways to ensure guests are pleased with their stay and feel fussed over by you and your hotel staff’s warmth and hospitality.
1. A Friendly Greeting
Take time to smile and greet your hotel guests. Ask them if everything is satisfactory or if there is anything they need. If they have requests, it is important that you address them promptly. Engaging in small talk for a few moments will help your customers feel like they matter to you.
2. Luxury Lines
Provide soft and inviting luxury hotel towels. This little creature comfort goes a long way in making your guests happy. When you splurge to provide the nicest towels, guests feel the love. It is a given that thin, skimpy towels are annoying, so supplying plush towels for your hotel guests speaks volumes about your priorities.
3. Bathrobes and Slippers
Offering bathrobes and slippers is a nice touch that hotel guests appreciate. Not every establishment provides these items, but if you decide to, your customers will notice. Robes and slippers are additional special items that show you care about your guests and want them to enjoy a cozy stay at your hotel.
4. Nice Toiletries
Every hotel provides guest rooms with the typical soaps, shampoos, conditioners, and hand lotions. You might consider supplying extra toiletries and upscale brands to set your hotel apart. Dental care products, first-aid supplies, or headache medications are things people might forget to pack. If your hotel has these items available, it can save guests the bother of leaving to find a store.
5. Follow-Up Communciation
Communicate with your guests after their stay has ended. You might send them a note via email or to their home address to thank them for visiting your hotel. Hospitality management software is available to make it easy for hotel administrators to save and use their customers’ data for a customer service follow-up.
Hotel management is a job that serves people from all generations who each have unique needs. If you take time to get to know your guests, you can develop marketing and hospitality strategies accordingly. You may have guests who travel alone from various age brackets, or perhaps your hotel is in a great vacation spot for families and couples. Whatever categories your hotel guests fit, you can offer amenities and specific services tailored to their desires. Know your customers and work to increase their satisfaction. Doing so will produce a winning situation for your guests and your hotel.