Keeping Customer Satisfaction High Today’s customers are more discerning than ever before. They expect a lot from businesses and won’t hesitate to take their business elsewhere if they don’t get the kind of experience they expect. This is especially true of millennials—the most demanding customer demographic in recent history. These younger consumers are known for
How to Build Customer Connections Sometimes customers need to vent. They want to share the traumas of their lives with someone who will understand and relate on some level. Offering the right kind of empathy is a powerful way for businesses to build connections with customers, according to pain management specialist Dr. Jordan Sudberg. It’s
The Online Consumer Experience For Jonathan Osler, the right approach to the customer experience gears itself toward generation of more revenue and improving customer contact with the company. Osler is an educator, writer, and organizational leader for fundraising and communications strategy. First and foremost in Osler’s method is a focus on the various points of
