Customers need excellent customer service, especially with COVID-19 and the impact it’s had on the world in more ways than one. As a business, it’s essential and critical in some respects to make sure that your customer service exceeds expectations.
You’ve made it through the pandemic but now comes the difficult part. You’re going to be wading through sludge as industries and countries get back on their feet. Here are some tips for improving customer service post-COVID-19.
Focus on the weak service points during the pandemic
There are going to be times during the pandemic where your customer service and other aspects of the business weren’t doing so great. That’s to be expected when we all went through a pandemic that never in our lifetime, did we expect or have experienced before. So of course, there would have been a lot that went wrong for many businesses.
However, as we start to rebuild, there’s less margin for error as a company and so it’s important to focus on those weak points that happened during the pandemic. How can you better the services you provide and to avoid those issues happening again? There will only be so much patience that your customers will have before looking elsewhere. One thing you can do is set up an online scheduling software so customers can schedule their appointments at the convenience and safety of their homes.
Have more sympathy
Your customers have been through a lot and so there needs to be a bit more sympathy offered to your customers in this current time. That might mean that you look at ways to offer more to customers who need it. There are occasions where you might not be able to do anything within the confines of protocol but at this point, it might be best for protocol to take a back seat post-COVID-19.
Make it more personal
A personalized experience is a memorable one and it can be done by implementing the right tools, which may include a custom software development. By focusing on what makes your customers tick and catering to their individual needs, they have less of an incentive to look elsewhere. Make it more personable when it comes to your customer service, even if it’s just calling them by their first name.
These extra touches to your customer service are what will make them stick around for longer. It’s a small change that will make a big difference to how customers perceive your business and promote it to people they know.
Try to put a 24/7 service in place
Even though it can be quite a challenge, it’s worth having a customer service that operates 24/7. There are plenty of services out there that you can outreach to but if that’s not financially possible, then incorporate a webchat service with an automated robot. That is better than not having any option of communicating in real-time with you as a company. Even an automated robot can provide possible solutions to the queries the customers may have when outside working hours.
Customer service is still and will always be important for a business so make sure to use these tips going forward in a post-COVID-19 world.